Refund policy

Sold by Mard Goods LLC, trading as Leaf Cosmetics, 312 W 2nd St, Unit A2299, Casper, WY 82601, USA. To request a return or report a problem, contact info@leafcosmetics.uk with your order number.

Changing your mind

For eligible online purchases, tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to send the goods back. You do not need to give a reason.

Email info@leafcosmetics.uk for the return address and instructions. Contacting us helps us identify your return; it does not make your statutory cancellation rights conditional on our approval. The business address above is not a return address.

You are responsible for the direct cost of returning an unwanted item. Please retain proof of postage.

Sealed skincare and hygiene products

The right to cancel because you have changed your mind does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once their seal has been broken after delivery. This exception applies only where the product meets those conditions. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Please contact us if your order arrives damaged, contains the wrong item or develops a fault. We will arrange the appropriate remedy under your statutory rights and explain the return arrangements. You will not be charged return costs where we are responsible for a faulty, damaged or incorrect item.

Your statutory rights apply whether or not a product has been opened and whether it was bought at full price or in a sale.

Refunds

For an eligible cancellation, we will refund the returned goods and the cost of standard outbound delivery where applicable. If you chose a more expensive delivery option, we only refund the standard delivery amount. A partial return does not automatically entitle you to a refund of the original delivery charge.

We will issue your refund without undue delay and within 14 days of receiving the goods back, or receiving evidence that you have sent them back, whichever is earlier. If we have offered to collect the goods, we will refund you within 14 days of being told of your cancellation. Refunds will use your original payment method unless you expressly agree otherwise, without a fee for the refund.

Where the law permits, we may reduce a refund for a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. This does not replace the separate rules for sealed hygiene products or limit your rights regarding faulty goods.

Nothing in this policy limits your statutory consumer rights.